Who is guest relation officer

They should respond quickly to calls in case he or she is not at his or her post. He or she also promotes all the facilities of the hotel and knows the surrounding areas when asked for directions. A GRO should also be familiar with the best places to tour, shop, and dine. The guest relations officer should always be neat in appearance. The person should always wear a complete uniform within the standards set forth by the hotel management.

He or she should show his identification tag so that guests know their name. Hair should be neat and should have a color that is within guidelines, which means no unnatural hair colors. A female GRO should wear makeup that is not overbearing, keeping the look simple, professional, and natural. She should make sure her fingernails are clean with no visible tattoos and no earrings on parts of the face other than the ears. She should wear only a pair of stud earrings on her earlobes men should not wear earrings at all.

A GRO should not only look clean but also smell pleasant. Since most of the time the GRO will be conversing with guests, it is important that her breath smells fresh; however, chewing gum is not permissible at work.

Aside from the job satisfaction of seeing that guests are happy with the services that they provide, GROs also enjoy the amenities of working for hotels. Cloud based solution, designed for small and medium scale businesses.

What's CuteHR. Why Us? Dear , Thank you for requesting an appointment at FV Hospital. Thank you for choosing FV Hospital as your healthcare provider. Yours Sincerely, Patient Services Department Please do not reply to this email as it has been generated automatically by our online system. Customer Consultation: Mr. First Name. Last Name. Phone Number. We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers.

You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations.